Careers

Third Line ICT Support Engineer

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Introduction paragraph

Exceed is the largest independent Well Management Company at the forefront of Leading the Energy Transition. We are headquartered in Aberdeen from which we service our UK and International operations.

At Exceed, we offer a supportive work environment where you can grow and innovate among a team of industry professionals committed to excellence in the Energy Transition.

Job Specification:

Join our Team as a Third Line ICT Support Engineer

Exceed has an exciting opportunity for an experienced Third Line ICT Support Engineer to join our Aberdeen Head Office. This is a hands-on role within our ICT Managed Services team, acting as the senior escalation point for complex technical issues while maintaining critical infrastructure and driving continuous improvement.

Key Responsibilities

  • Act as the final escalation point for complex technical incidents
  • Manage and resolve major incidents, including root cause analysis
  • Maintain core infrastructure (Windows Server, Active Directory, M365)
  • Administer virtualisation (VMware/Hyper-V) and cloud platforms (Azure/AWS)
  • Support and manage network infrastructure, security, and connectivity
  • Monitor backups, disaster recovery, and system performance
  • Lead or contribute to infrastructure projects, upgrades, and deployments
  • Automate processes and improve system reliability
  • Maintain technical documentation and knowledge base
  • Mentor junior engineers and support team development
  • Participate in on-call rota and out-of-hours support

Qualifications & Experience

  • Degree in IT or related field (or equivalent experience)
  • Relevant certifications (Microsoft, Cisco, VMware desirable)
  • Proven experience in a 3rd line or senior infrastructure role
  • Strong knowledge of Windows Server, AD, and Group Policy
  • Experience with virtualisation and cloud platforms
  • Solid networking fundamentals (TCP/IP, firewalls, routing)
  • Scripting experience (PowerShell essential)

Attributes and Skills

  • Strong problem-solving and analytical skills
  • Clear communication and stakeholder engagement
  • Proactive, self-motivated, and detail-oriented
  • Ability to mentor and support team members

Current vacancies

Notice to Third Party Recruitment Agencies

Please note that EXCEED does not accept unsolicited CVs from recruiters or employment agencies. In the absence of an executed agreement between EXCEED and such recruiter or employment agency, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a CV or candidate without an agreement, EXCEED shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.